Privacy policy
Privacy Policy
Last updated: 11 May 2026
1. Responsible entity
The entity responsible for the processing of personal data is:
Herman Onlinehandel
Julia Herman
Wasserwerkstrasse 14
4332 Stein AG
Switzerland
Email:
support@herman-onlinehandel.ch
2. What this Privacy Policy is about
In this Privacy Policy, we inform you about which personal data we process in connection with our online shop, for what purposes this is done, to whom data may be disclosed and what rights affected persons have.
We process personal data confidentially and in accordance with applicable data protection law.
3. Which personal data we process
We may process in particular the following personal data:
Contact details such as name, address, email address and, where applicable, telephone number.
Order and contract data such as ordered products, billing address, delivery address, payment method, order history and communication in connection with an order.
Payment and transaction data, insofar as this is necessary for processing an order.
Communication data if you contact us by email, via the contact form or through other contact options.
Technical data such as IP address, date and time of access, device information, browser type, operating system, referrer URL and log data.
Usage data, insofar as such data is generated when visiting our online shop or through technically necessary functions.
Review data if you submit a review of a product or of our online shop.
Other data that you voluntarily provide to us.
4. For what purposes we process personal data
We process personal data in particular for the following purposes:
Providing and operating our online shop.
Processing and handling orders.
Payment processing.
Shipping and delivery of ordered products.
Communication with customers.
Processing contact enquiries, returns, complaints and support cases.
Sending order, payment and shipping notifications.
Collecting, managing and displaying customer reviews of products and our online shop.
Sending marketing emails, provided that you have subscribed to them.
Complying with legal obligations, in particular commercial, tax and accounting obligations.
Preventing misuse and ensuring the security of our online shop.
Enforcing or defending legal claims.
Improving our offering and our internal processes.
5. Source of the data
Personal data generally comes directly from you, for example when you place an order, contact us, submit a review or sign up for notifications.
We may also receive personal data from payment service providers, shipping service providers or other service providers, insofar as this is necessary for contract processing.
6. Disclosure to third parties
We only disclose personal data if this is necessary for the operation of the online shop, contract processing, payment processing, shipping, compliance with legal obligations or the protection of legitimate interests.
Recipients may in particular include:
Shop and hosting service providers, in particular Shopify.
Payment service providers, in particular Shopify Payments, PayPal and TWINT or the payment service provider used for TWINT, insofar as these are offered in the checkout.
Shipping and logistics service providers.
Service providers for customer reviews and review requests, in particular Judge.me.
IT, support and maintenance service providers.
Accounting, tax and consulting service providers.
Authorities, courts or other bodies, insofar as we are legally obliged to do so or need to assert legitimate claims.
7. Shopify as shop platform
Our online shop is operated using Shopify. Shopify provides us with the technical platform through which products are displayed, orders are processed and shop functions are provided.
In this context, personal data may be processed by Shopify, in particular technical data, order data, customer data and usage data, insofar as this is necessary for the operation, security, fraud prevention and provision of the online shop.
Further information on data processing by Shopify can be found in Shopify’s Privacy Policy.
8. Payment processing
The payment methods available in the checkout are processed through the respectively connected payment service providers.
This applies in particular to payments via Shopify Payments, PayPal and TWINT or the payment service provider used for TWINT.
Depending on the selected payment method, the data required for the payment is transmitted to the corresponding payment service provider. This may include in particular name, billing address, delivery address, order amount, payment information and transaction data.
We do not store complete credit card data in our shop.
9. Shipping processing
For the delivery of ordered products, we disclose the data required for this purpose to shipping and logistics service providers.
This includes in particular name, delivery address and, where applicable, further information necessary for delivery.
10. Email communication and notifications
We use your email address to confirm orders, provide information about shipping, respond to enquiries and send important information in connection with your order.
You will only receive marketing emails if you have actively subscribed to them or insofar as this is legally permitted. A double opt-in procedure may be used for subscribing to marketing emails. You can unsubscribe from marketing emails at any time.
11. Review requests and customer reviews
After an order, we may send a review request by email so that customers can review their experience with the purchased product and our online shop.
For the management, sending of review requests and display of customer reviews, we use the service Judge.me. For this purpose, data required for this process may be processed, such as name, email address, order information, product information and review content.
Review requests are used exclusively to obtain feedback on an order. Reviews are only published if a customer actively submits a review.
If you do not wish to receive review requests, you can unsubscribe using the unsubscribe link included in the review request or contact us at support@herman-onlinehandel.ch.
12. Cookies and similar technologies
Our online shop may use cookies and similar technologies.
Technically necessary cookies are required so that basic shop functions can be used, for example shopping cart, checkout, language settings or security functions.
If analytics, marketing or tracking technologies are used, we provide transparent information about this and obtain corresponding consent where required.
13. Data processing abroad
Our service providers may also process personal data outside Switzerland, in particular where international service providers such as Shopify, payment service providers, review service providers or IT service providers are used.
Where required, we ensure that an adequate level of data protection exists or that suitable protective measures are taken.
14. Retention of personal data
We retain personal data only for as long as is necessary for the respective purposes.
Data in connection with orders, invoices and business transactions is retained in accordance with statutory retention obligations.
Reviews and associated data may remain stored for as long as the review is displayed in the online shop or for as long as this is necessary for traceability, moderation or handling enquiries.
Thereafter, personal data is deleted or anonymised, unless legal obligations or legitimate interests prevent further retention.
15. Data security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.
16. Rights of affected persons
Affected persons may, within the scope of applicable data protection law, in particular request information about the processing of their personal data.
They may also request that incorrect personal data be corrected or that personal data be deleted, provided that no statutory retention obligations or overriding legitimate interests prevent this.
Requests can be sent to the following address:
support@herman-onlinehandel.ch
17. Changes to this Privacy Policy
We may amend this Privacy Policy at any time, in particular if our online shop, service providers used, legal requirements or technical functions change.
The version published on this website at any given time applies.